Shipping policy

SHIPPING POLICY

Last updated: August 3, 2026

1. Order Processing

Orders are prepared after payment has been successfully authorized. The estimated processing time shown at checkout or in your order confirmation begins on the next business day. Business days exclude weekends and public holidays.

During product launches, promotions, holiday periods, or periods of unusually high demand, processing may take longer. Orders containing multiple items may be shipped in separate packages.

2. Shipping Destinations

Stellara Jewels ships only to destinations available for selection at checkout. Available shipping destinations and services may change based on carrier coverage, legal restrictions, product limitations, or other operational requirements.

If we cannot ship to the address provided, we will contact you or cancel the affected order and issue an appropriate refund to the original payment method.

3. Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery windows are displayed at checkout before you complete your purchase. Delivery estimates are provided in good faith and begin after the order has been processed and handed to the carrier.

Delivery dates are estimates unless expressly stated otherwise. They may be affected by carrier capacity, weather, customs, public holidays, remote locations, address issues, or other circumstances outside our reasonable control. Nothing in this policy limits any delivery rights or remedies that cannot be excluded under applicable consumer law.

4. Order Tracking

When tracking is available, you will receive tracking information after your order ships. Tracking events may take time to appear after a label is created. If your order contains multiple shipments, you may receive more than one tracking number.

5. Address Accuracy and Changes

Please review your name, shipping address, apartment or unit number, postal code, and contact details carefully before submitting your order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after processing or fulfillment has begun.

If a package is delayed, returned, or lost because the address supplied at checkout was incomplete or incorrect, additional shipping charges may apply where permitted by law. We are not responsible for delivery issues caused by inaccurate information provided by the customer, except where applicable law requires otherwise.

6. International Orders, Customs, and Duties

International shipments may be inspected or delayed by customs authorities. Duties, import taxes, brokerage fees, and other charges may apply depending on the destination. Unless checkout states that these charges are included, the recipient is responsible for charges imposed by the destination country, to the extent permitted by law.

We cannot control customs processing times or undervalue a shipment, alter the country of origin, or mark a commercial purchase as a gift.

7. Delayed Shipments

If tracking shows little or no movement, please allow for carrier updates and check for service notices in your area. We will reasonably assist with available carrier inquiries, but carrier investigations may require time to complete.

If your shipment has not arrived within the latest delivery estimate provided for your order, please contact us with your order number so we can review the available tracking information and next steps.

8. Lost, Stolen, or Missing Packages

If tracking shows that a package is lost in transit, contact us promptly. We will work with the carrier and provide the remedy required by applicable law or our published policies.

If tracking shows “delivered” but you cannot locate the package, please check the delivery area, household members, neighbors, building management, and any carrier notice. Contact us promptly so that we can review the situation. Reports may need to be made within the carrier’s investigation period.

Stellara Jewels is not responsible for theft occurring after confirmed delivery where responsibility has lawfully passed to the customer, but we will provide reasonable assistance with available carrier documentation. This does not affect any non-excludable consumer rights.

9. Damaged Packages or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly and retain the item, packaging, shipping label, and photographs. We will assess the issue and provide an appropriate solution under our Return and Refund Policy and applicable law.

10. Returned-to-Sender Shipments

A shipment may be returned to us because of an incorrect or incomplete address, refusal, failed delivery attempts, an unclaimed package, or unpaid customs charges. Once the package is received and assessed, we will contact you regarding reshipment or any available refund. Original shipping fees and return costs may be deducted where permitted by law and where the return was not caused by our error.

11. Shipping Restrictions

Some carriers cannot deliver to PO boxes, military addresses, parcel lockers, hotels, freight forwarders, or certain remote locations. The options shown at checkout reflect available services, but a carrier may later identify a restriction. We may request an alternative address or cancel and refund the affected order.

Customers who choose to use a freight forwarder or third-party reshipping service do so at their own risk after confirmed delivery to that service, to the extent permitted by law.

12. Changes to This Policy

We may update this Shipping Policy to reflect changes in our practices, carriers, service areas, or legal requirements. The version posted on this page applies to orders placed on or after its effective date unless applicable law requires otherwise.

13. Contact Us

If you have a shipping question, please contact us through the contact details published on our store and include your order number when available.

Trade name: Stellara Jewels

Phone number: 6465435076

Email: mccronedotsonjy@gmail.com

Physical address: 4170 Main st, b3996, Flushing NY 11355