Refund policy
Return and Refund Policy
We want you to feel confident shopping with Stellara Jewels. Please review this policy before making a purchase.
30-Day Return Window
You may request a return within 30 days after your order is delivered. Return requests submitted after the 30-day period may not be accepted unless required by applicable law.
Return Eligibility
To be eligible for a return, an item must be unworn, unused, undamaged, and returned in the same condition in which it was received. It must include all original packaging, tags, protective materials, certificates, accessories, and proof of purchase.
Items that show signs of wear, alteration, misuse, damage, missing components, or improper handling may be refused or may receive a reduced refund where permitted by law.
How to Request a Return
Before sending an item back, please submit a return request and wait for return authorization and instructions. Returns sent without prior authorization may not be accepted. The return address and shipping instructions will be provided after the request is approved.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges, expedited shipping charges, duties, taxes, and other delivery-related fees are non-refundable unless required by law.
We recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for return packages that are lost, delayed, or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, submit a request within 7 days of delivery and include your order number, a description of the issue, and clear photographs of the item and packaging. After review, we may provide a replacement, refund, or other appropriate resolution at no additional return-shipping cost to you.
Non-Returnable Items
The following items cannot be returned unless defective or otherwise required by applicable law:
- Personalized, engraved, customized, or made-to-order items;
- Gift cards;
- Final-sale or clearance items clearly marked as non-returnable;
- Earrings or other pierced jewelry if the hygiene seal or protective packaging has been opened or removed;
- Items damaged through wear, misuse, accidents, improper storage, or failure to follow care instructions.
Exchanges
We do not guarantee direct exchanges. The fastest way to receive a different item is usually to return the eligible item and place a new order after the return is approved. Replacement availability is not guaranteed.
Refunds
After your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since an approved refund was issued and it has not appeared in your account, please contact your bank or payment provider first.
Order Cancellations
Cancellation requests may be submitted before an order has been processed or shipped. We cannot guarantee cancellation once fulfillment has begun. If an order has already shipped, the standard return process applies.
International Orders
Customers are responsible for return shipping, customs duties, taxes, brokerage charges, and other costs associated with international returns unless the item was damaged, defective, or incorrect. We do not refund customs duties or taxes collected by government authorities; customers should contact the relevant authority regarding possible reimbursement.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply under the laws of your location. Where local law provides greater rights or different requirements, those legal rights will apply.
Trade name: Stellara Jewels
Phone number: 6465435076
Email: mccronedotsonjy@gmail.com
Physical address: 4170 Main st, b3996, Flushing NY 11355